The Warranty Policy for Export Products of Joyall (Weihai) Tire CO., LTD

This policy is formulated in a bid to regulate the claims settlement related to our oversea products, which will help to reduce customers' complaints, cultivate customers' loyalty, establish our brand presence and raise the popularity and international market ratio of our products. 

Normal Warranty 

Certified tires manufactured by our company and sold abroad. 

Tire damages happened in the early stage and caused by raw materials or manufacturing problems 

Tires within three years since production date, subject to the Tire Series No./ Bar code.

Tread wear complies with the requirements. 

Non-warranty 

Tires sold as non-certified ones

Tires those are over three years from their production date. 

Tires with residual pattern depth that are lower than requirements.

Tires damaged due to inappropriate storage. 

Tire early damaged due to choosing wrong type of tires

Tires damaged by improper installation.  

Tire damages happened in the early stage and caused by improper use and not following the standards guide.

Tires with worn out or incomplete trade-marks. 

Tires with unidentifiable Tire Series No. and production date because of Tires damaged at the location of Tire Series No.

Insufficient Parts of components effected that can not identify the reasons of failure.  

Tires' damages caused by mechanical injury, overheating and other relevant reasons. 

Repaired or retread tires. 

 Tires with fake trade-mark and fabricated serial number(production date) and fake quality problem,etc.

Tire damage due to using the non-standard wheel rim or overloading( like body ply wires pull out from bead toe or bead crack) 

 (Warranty Standards)

 (Tube Type)

 (Any quality defect happens In the process of using ) 

As to the tire with a tread wear less than 2mm, we'll replace one new tire without any charges, For tread wear already more than 2mm, fees will be applied based on the actual tread wear depth. 

No compensation applicable when the residual pattern depth is less than the 50% of designed tread depth.

The formulas applicable to calculate the compensation ratio are as follows (the results are rounded to the first digit after the decimal point): 

1-(the real depth of the tread wear/the effective depth of the pattern) 

Where, the real depth of the tread wear equals to the depth of the new pattern minus the tested pattern depth, and the effective depth of the pattern means the difference between the depth of the new pattern and the depth of the tread wear indicator. 

Please refer to the attached }List of TBR Pattern Depth "for the detail of the pattern depth with each new TBR size.   

 (Tubeless Type)

 (Any quality defect happens In the process of using )

As to the tire with a tread wear less than 50% designed tread depth, we'll replace one new tires without any charges.

No compensation applicable when the residual pattern depth is less than 50% designed tread depth

Please refer to the attached "List of TBR Pattern Depth" for the detail of the pattern depth with each new TBR size.    

 (Business Adjustments standards)

The following symptoms can get an amount percentage of the regular compensation given to tires with manufacturing problems: 

Tires with separation issues caused by heat generation between different components at high speed, heavy load or after long time running, but without obvious surface injury. 

Bead Crack: circumferential crack above the water-proof line on the sidewall due to long-term overload or under inflation, but without obvious rip, mechanic damage, run-over injury or scratches, etc. 

Body ply wires of tube type tires pulled out from bead toe

The following conditions can be provided with business adjustment only after a fee is charged as per the depth of real tread wear: 

Business compensation standards for the deficiency below:

Sidewall bulge: in case of no fitting and no injury, if it belongs to ply gap , provide no more than 30% of business claims. If it belongs to other reasons like large splice of rubber components, provide no more than 20% of business claims. 

Appearance deficiency: in case of no fitting and no injury, provide no more than 5% of business claims

In the special both agreed market, if DB or UF exceeded customer's request standard, caused the vehicle jolting or trembling seriously, in case of no fitting and no injury, provide no more than 20% of business claims.

DB: Dynamic Balance. UF: Uniformity 

New tires with any of the above mentioned conditions yet without injury can be replaced only if they have not been used; as for the ones that have been used, we will try to persuade our customers to continue using them, but if they disagree, the tires can be replaced based on the condition that they have to pay the tread wear fee as per the real depth of the pattern, and favorable treatment is unavailable if the tread wear is over 4mm.(The tread wear less than 1mm can be rounded). 

Methods to measure the pattern depth  

Measurement tool: vernier caliper for tires with precision of 0.1mm 

Measuring spots:  for lugs, take the 2/5 point of the length between the crown middle line and the shoulder (close to the middle line); for ribs, if the tire has three grooves, take the depths of the side ones, then work out their average as the measuring value, if it has four grooves, take all their depths, then figure out their average; for the dual purpose tread pattern, take the depth of the major grooves. 

The measuring method: steer clear of the tread wear indicator, touch the bottom of the groove and make sure the vernier caliper is perpendicular to the bottom of the groove.  

Calculating method: take three points along the circle, work out the arithmetic mean value as its result, keeping one digit on the right side of the decimal point.  

Statement: 

No matter how perfect the design is, any tire can go wrong during usage due to some conditions in the manufacturing process. So this policy hereby is not saying that our tires won't fail.  

This policy is not applicable to consumers who buy used tires, because used tires may have some inner components broken, which is likely to cause unexpected problems. 

The ownership of the tire still belongs to the consumer before claiming for compensation. If dealers damaged or lost the tires before our identification, we won't take any compensation responsibility.  

The used tires which be claimed are the property of JOYALL TIRE (WEIHAI) CO.,LTD., The distributors are obligated to keep the tire carcass. If the warranty tires were lost or changed, we won't commit to the warranty.  

All the tires checked by our after-sales servicemen are required to be marked in the tire carcass. For problems arising in the use of the tire, a small piece of rubber, to the left of the serial number, should be scratched off to avoid repeated check, and at the same time "The Tire Identification Report" should be issued. As far as the tires compensated are concerned, the trade-mark should be cut away.  

Should anyone have disagreements about our identification Report, you may take the used tire carcass and Tire Identification Report to the local tire testing center for identification, If the problem is caused by our company, all the related costs will be on our side.. 

None of the dealers are entitled to make any statements, promises, agreement or even any hints inconsistent with this policy.  

This policy is only applicable to tires installed on vehicles running or being registered out of China. 

As to the after-sale problems with the end-user abroad, the primary Distributor in that specific area is entrusted by Joyall (Weihai) Tire Company to provide the service. Please refer to  the "Disposition Process for Export Condition Tires". 

The product service dept. of JOYALL (Weihai) Tire Company reserves the right to the interpretation of this policy. 

Exclusion liability

Within the bounds of the law.Joyall(Weihai) Tire Co.,ltd will not undertake any indirect loss,time loss and vehicle loss.

JOYALL(WEIHAI)TIRE CO., LTD.

2018/1/7

威海君乐轮胎有限公司出口产品理赔政策

　　为规范境外产品售后理赔工作，减少用户抱怨，培育用户忠诚度，树立品牌形象，提高产品在国际市场上的知名度和占有率，特制定本理赔标准。

　　 1 正常理赔条件

　　——本公司生产并在中华人民共和国境外销售的正品轮胎。

　　——因原材料或生产制造原因而引起早期损坏的轮胎。

　　——从生产之日起三年以内的（以胎号/条码为准）。

　　——花纹磨损符合规定要求。

　　 2 不予理赔范围

　　 ——按非正品等级销售的。

　　——从生产之日起超过三年的。

　　——剩余花纹深度低于赔偿规定的。

　　——存放不当造成损坏的。

　　——由于选择轮胎类型错误造成的早期损坏。

　　——安装不当引起损坏的。

　　——不按标准规定正确使用引起早期损坏的。

　　——商标磨损或不全的。

　　——胎号损伤导致无法辩认生产日期的。

　　——缺陷部位部件不全导致无法鉴定故障原因的。

　　——有因果关系的外伤（含机械损伤和温度过高）引起的。

　　——修补或翻新的。

　　——伪造商标、胎号（生产日期）、质量缺陷等。

　　——使用不标准轮辋，超载造成的轮胎损坏（抽口，子口上下裂等）

　　3 理赔标准

　　3.1有内胎产品

　　在使用过程中出现制造问题：

　　——花纹磨损小于2MM，免收磨损费，损一赔一；超过2MM，按实际磨损深度比例收费。

　　——剩余花纹深度低于设计一半时，不给予理赔。

　　——各规格赔偿比例计算公式（计算结果按四舍五入精确到小数点后一位）。

　　——各规格新胎花纹深度详见附表《花纹深度表》。

　　 3.2真空胎产品

　　在使用过程中出现制造问题：

　　——花纹磨损小于设计一半时，免收磨损费，损一赔一；

　　——剩余花纹深度低于设计一半时，不给予理赔。

　　——各规格新胎花纹深度详见附表《花纹深度表》。

　　4 商务理赔标准

　　4.1下列病像因性能原因按实际花纹磨损收费给予商务理赔:

　　 ——高速、高载、长时间运行而引起的轮胎部件之间生热脱层，但无明显外伤。

　　——子口裂口： 使用标准轮辋，但因长期高载或气压相对不足，在胎侧三线以上部位出现周向裂口，但无明显撕裂、机械损伤、碾伤、划伤等。

　　——有内胎胎体钢丝在子口部位抽出的。

　　4.2下列病像按如下标准给予商务理赔：

　　——侧凸，在没有装车且无外伤的情况下，属于胎体帘线稀线的，给予不超过30%的商务理赔；属于其他原因（如胶料部件接头大，等）给予不超过20%的商务理赔。

　　——外观缺陷轮胎 ，在没有装车且无外伤的情况下，给予不超过5%的商务理赔。

　　——在双方有特殊约定的市场，真空胎动平衡或均匀性超过客户要求的标准，导致车辆严重跳动或抖动的 ，在没有装车且无外伤的情况下，给予不超过20%的商务理赔。

　　对已上车使用的轮胎，尽量说服用户继续使用，若用户不同意，可按花纹实际磨损深度收费后给予照顾调换，磨损超过4mm（不含）后不予照顾。花纹磨损不足1mm，按四舍五入计算。

　　 5 花纹深度测量方法

　　——测量工具：轮胎专用花纹深度游标卡尺，精度为0.1mm。

　　——测量位置：横向花纹，从胎冠中心线到胎肩宽度的40%处（距胎冠中心线）；纵向花纹，三道沟测两边沟深，四道沟测所有沟深的平均值；混合花纹：测主沟深度（横向花纹或纵向花纹）。

　　 ——测量方法：避开胎面磨耗标志，从沟底测量，卡尺与花纹沟底部保持垂直。

　　——计算方法：按圆周平均测3点，取算术平均值作为剩余花纹深度，精确到小数点后一位。

　　6 特别声明

　　任何轮胎，无论设计如何完善，因为制造过程中的一些缺陷，轮胎在使用过程中可能会出现故障。故本政策并不代表本公司承诺轮胎不会发生故障。

　　本政策不适用于购买旧轮胎的消费者，因为使用过的旧轮胎内部部件可能已经被损坏，这就可能导致轮胎发生意外故障。

　　轮胎在理赔之前所有权仍属于消费者。对在鉴定之前被经销商丢失或损伤的轮胎，本公司不承担理赔责任。

　　已经理赔兑现的旧轮胎属于威海君乐轮胎有限公司的财产，经销商有义务妥善保管。如出现丢失或调换，本公司对已理赔结果将不予认可。

　　本公司服务人员鉴定的旧轮胎都需进行胎体标识。属使用问题的，要在胎号前面割去一小块橡胶做标记，防止重复鉴定，同时出具《轮胎鉴定报告》；对给予理赔的轮胎，要割去商标。

　　对本公司最终鉴定结果有异议的，可持旧胎体及本公司《轮胎鉴定报告》到所在地国家认可的轮胎检测检验中心鉴定。若属本公司的问题，本公司将承担因此而产生的相关费用。

　　任何经销商没有权利对本政策作出不一致的说明、承诺或约定，包括各种暗示。

　　本政策仅适用于中华人民共和国境外使用或注册的车辆上的轮胎。

　　国外终端客户发生的轮胎售后问题由威海君乐轮胎有限公司全权委托给区域内的一级商代为服务，具体详见《出口轮胎出现故障处理程序》。

　　本公司产品服务部对本政策拥有最终解释权。

　　7 除外责任

　　在法律允许的范围内，威海君乐轮胎有限公司不承担任何间接损失、时间损失和车辆损失。

　　威海君乐轮胎有限公司

　　二O一八年一月七日